privacy policy
Please read with understanding before using our services
introduction
Dear Customer, We appreciate your interest in data protection. We would also like to give you an easily understandable overview of our data protection process. We aim to provide you with a great and protective customer experience, which also means that you can always trust us, and that we are always transparent and honest with you. Your confidence in our products is the reason we can provide you with a great customer experience. We would like to thank you for this cooperation.
who are we
We can always be contacted via one of the following methods: By e-mail While visiting our website, registering or placing orders, you agree to this privacy policy. As data controllers, we determine how we process your personal data, for what purposes and by what means. Although we are required by law to provide you with all of the following information, we do so primarily because we believe the partnership should always be honest. As data controllers, we are responsible for ensuring that all our processing activities comply with legal requirements. If you have any questions about data protection, you can contact our data protection team at any time by sending an email to [email protected] and we promise to remain your point of contact if you have any questions about data protection.
Amendment right
We reserve the right to update this privacy policy in accordance with legal provisions. We will notify you of any significant changes, such as changes to the purpose of processing or new purposes for it. In this case, we will not process your personal data without your consent to the modifications.
Privacy is your right and you have a choice
As a customer you have a choice of what information you wish to share with us. And of course we need some information in order to fulfill our contract. However, this does not always require all the data that you can make available to us.
Data processing
We only use the personal data that is required to be able to serve you and that is mandatory for us to be able to deliver products and services to you. Without your consent to the use of your data, you will not be able to use our services.
You may also use the following rights at any time
The right to review the privacy policy
You have the right to review and agree to the Personal Data Privacy Policy before we process your personal data.
The right to access
You have the right to be informed about the data we store and process about you.
Right to correction
If you notice that the data stored is incorrect, you can correct your data directly in your profile.
Right to deletion
You can ask us at any time to delete the data we have stored about you and then your account will be deactivated.
The right to transfer data
You can ask us to send you data about you that we have stored in a machine-readable form. In this regard, we will make the data available to you in electronic form.
The right to file a complaint
If you believe that we have done something wrong in relation to your personal data or your rights, you can lodge a complaint at any time by sending an email to [email protected]
What data do we process?
What data do we process?
Your personal data is only processed in accordance with strict legal requirements. We pay special attention to the fact that all principles of personal data processing must be taken into account. It also pays great attention to transparency. Therefore, we only process your data in the legal framework where such data can reasonably be expected to be processed. If, in the course of our assessment, we come to the conclusion that the processing cannot reasonably be expected, we will only carry out the processing after obtaining your express consent. In the following description of our processing activities, we refer in each case to the categories of personal data. The category includes several personal data, which are usually processed together for the stated purposes. Personal data means information that can identify you or even make it possible to identify you. In general, we process the following categories of personal data for the following reasons:
contact information
Your name, mobile phone number, email address, and your ID number from any social media (if applicable). Why: If you contact us, we collect this data because we need to know who we’re talking to and what we’re talking about so we can help you with why you’re contacting us. This also applies when you leave comments on our social media pages. We do not combine this data with your profile data on our platform, but we can still identify you by your social media ID number.
Customer location (location) data
Address, city, country, latitude and longitude Reason: We need this data to be able to deliver your orders. We automatically generate latitude and longitude so that we can process your delivery address in our other relevant systems, and display your address to our delivery operators or restaurant deliveries.
profile data (master data)
Name, email address, mobile phone number, delivery addresses, and date of birth. Reason: This data is your master data, which we definitely need to provide our services. Without a mobile phone number, you cannot create a profile. Your name, e-mail and delivery addresses together represent the master data.
Device information and access data
Device ID, device identification number, operating system and corresponding version, device location, access time, configuration settings, and information related to Internet connection (IP address). a